FAQ – Bambo Nature nappies and skin care products

Want to know more about Bambo Nature products, programs, subscriptions, or shipping before shopping? We hope you can find answers to all your questions about our nappy sizes, return and exchange policy, ambassador program, and much more here.

FAQ

How can I contact Bambo Nature?

Please fill out the form on our Contact page to get in touch with a specific department, or call our customer service team at weekdays between 9:00am and 5:00pm (Mon-Fri).

Is shipping free? 

All orders over £20 will be eligible for free delivery in the UK. Any orders below this minimum order value will incur a shipping fee at checkout.

How long does delivery take?

We aim to dispatch orders within 24 hours from when the order is placed, our current delivery timescale on all orders is 1-3 working days.
Please note that orders placed during bank holiday and Christmas may take slightly longer, please feel free to call us if you need to check your delivery date please call us on - 024 7685 4800

What is the returns and exchange policy?

Every care has been taken to ensure that the descriptions on our website are accurate. If for any reason an item is not acceptable, it may be returned unopened, unused, and in its original packaging, within 14 days and a full refund or replacement will be given. However, the cost of returning the product is not subject to a refund. This does not affect your statutory rights.

When returning any item we recommend that you obtain a proof of postage.

In line with the new EU Online Dispute Resolution Standards all customer disputes will be processed via the new EU platform which can be accessed here http://ec.europa.eu/consumers/odr/

Are Bambo Nature Nappies 100% biodegradable?

Most elements of our nappies, such as the fluff, are biodegradable yes, however they do contain a small amount of plastic elements, such as the tabs and a small amount SAP (super absorbent polymers) so product quality is not compromised so we can't count the full nappy as bio-degradable.
Our manufacturing plant in Denmark however recycle 95% off the waste from Production and the other 5% is used for fuel in local villages, and we are always looking into ways we can make our products even more sustainable.

What is the best way to dispose of Bambo Nature nappies?

Due to the nature of the product (and the potential contents) we would recommend burning at a recycling facility or disposable in a standard bin.

Are Bambo Wipes 100% biodegradable?

Bambo Nature has 2 versions of the Bambo wipe available in different count sizes. Our newest Bambo wipes are 100% biodegradable!

Your wipes are ‘made from soft non-woven material’ but what is this?

Our wet wipes are made from a fabric-like material made from short and long fibres, which we source from sustainable forestry, which are bonded together.